Privacy Policy

Last updated: February 2026

1. Who we are

House of The Moon ("we", "us", "our") operates the website houseofthemoon.co.uk.

For the purposes of UK data protection law, House of The Moon is the Data Controllerof your personal data. If you have any questions about this Privacy Policy or how we use your information, you can contact us at:

House of The Moon
Email: eli.branch@houseofthemoon.co.uk
Phone: +44 7778 280080

2. What information we collect

We only collect personal data that you voluntarily provide to us through our website contact form.

This may include:

• Your name
• Your email address
• Your phone number
• Any information you include in your enquiry message

We do not collect sensitive personal data through our website.

We do not currently collect payment information through this website.

3. How we use your information

We use your personal data to:

• Respond to your enquiry
• Communicate with you about services or bookings
• Provide information you have requested

We do not use your information for marketing purposes unless you have explicitly consented to this.

4. Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate Interest – to respond to enquiries and communicate about services
• Contract – where processing is necessary to provide services you request or enter into an agreement with you

We will only process your data where we have a lawful basis to do so.

5. Data retention

We retain personal data only for as long as necessary:

• General enquiries: up to 12 months after our last communication
• Booking-related communications: up to 6 years where required for legal, accounting, or tax purposes

After this period, your data will be securely deleted or anonymised.

6. Sharing your information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers who support our website and email systems (such as hosting providers or email service providers). These providers process data only on our instructions and are required to keep your information secure.

We may also disclose your information if required to do so by law.

7. International data transfers

Some of our service providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law, such as:

• UK adequacy regulations
• International Data Transfer Agreements (IDTAs)
• Standard contractual clauses

8. Cookies

Our website may use essential cookies required for the basic operation of the site.

If analytics or non-essential cookies are used, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies.

You can also control cookies through your browser settings.

9. Your rights under UK GDPR

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (“right to be forgotten”)
• Request restriction of processing
• Object to processing based on legitimate interests
• Request transfer of your data to another organisation (data portability)

To exercise any of these rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://www.ico.org.uk

10. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

11. Future services

If we introduce online payments or additional services in the future, this Privacy Policy will be updated accordingly to reflect how personal and payment data is collected and processed.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.